City Cars in 2010 installed a Mercury despatch system used throughout the UK by over 750 private hire companies. We are the only Company in the Lichfield area to use this system, rather than radio or phone contact.
Benefits of Mercury
PDA system used by each driver allows up to the minute accurate information, as to arrival times at passengers pick up point.
Contact with despatch office, throughout every journey, no out of contact points, like mobile phones.
Quicker pick up times for passengers as we can send nearest vehicle, taxis monitored via GPS, as to exact position.
Tom Tom assistance given to driver so no time lost, looking for addresses.
Detailed back up system, so we can track any journeys ever undertaken by City Cars, including passengers names and flight details, especially useful for business customers.
PDA allows customers to book return journeys with the drivers rather than having to ring through to the office.
Saved numbers, once a customer has rung City Cars, our system will log your number and journey, so everytime the customer rings we can pick from a drop down menu of journeys undertaken rather than input all the details, meaning the customer does not need to spend time and money on long phone calls.
This system has also proved benefical to drivers, who can benefit from lower fuel costs and be given detailed information regarding their pick ups, including mobile contact numbers and prices quoted. All this information allows the smoother running of our despatch office, so customers can book with confidence.